Please look for estimated delivery dates at checkout and in your order confirmation email.. When your order ships, you will receive an email with your shipping confirmation, invoice, and tracking number(s).
Thank you for your loyalty, patience, and love of our brand.

When your order ships, you will receive a confirmation email containing tracking information.

From the shipping email confirmation, click on the blue ‘Track My Order’ button. This will take you directly to the shipping carrier’s website, where you can follow the progress of your shipment(s).
From this page, you may also provide your mobile phone number to sign up for text messaging alerts to get updates about your delivery.

Once you place an order at www.epiphanyandco.com, there is a limited period of time before your order is fully processed that you will be able to cancel your order. If the cancel option is available, you will find a button next to your order on the order tracking page at the following link: www.epiphanyandco.com.com/orders. For assistance, please call a Customer Assistance representative at 888-475-7674.

START YOUR FREE ONLINE RETURN

Already have an account? Click Here
No Account registered? Click Here

OUR RETURN POLICY

All returns during this time will experience delays of up to 10 business days. Once your return has been processed, you will receive an email confirmation.
We want you to be entirely satisfied with your www.epiphanyandco.com purchase. If you are not, we will gladly accept the return of items that are unwashed, unworn, and unaltered with the original tags attached and accompanied by the original invoice.

Watches must be in perfect condition, with all protective materials, tags, and stickers attached. To return watches, please contact www.epiphanyandco.com/ orders

TIMING FOR A RETURN

To receive your refund to your original method of payment, your online return must be initiated within 30 days of the order shipment date.

Within 30 Days

Full-Price Items
Sale Items
Gifts You Received

The following items cannot be returned:

Cannot Return

Personalized Items.
Product has to be in new condition.
tems hasn’t been washed, worn, altered, stained, or damaged.
Is accompanied by the original invoice.

Watches

Watches must be in perfect condition, with all protective materials, tags, and stickers attached. To return watches, please contact www.epiphanyandco.com/ orders.
Enjoy free returns within 10 days of shipping date for watches and watch straps

Please look for estimated delivery dates at checkout and in your order confirmation email. When your order ships, you will receive an email with your shipping confirmation, invoice, and tracking number(s).

Thank you for your loyalty, patience, and love of our brand.

You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout. Once your order ships you will receive an email with tracking information. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.

Shipments to Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam, Marshall Islands, Northern Mariana Islands, Samoa, and any P.O. boxes are shipped via U.S. Postal Service Priority Mail. Economy, 2-Business Day, Next Day, and Saturday delivery options are not available. Please allow 5 to 10 business days for delivery.

www.epiphanyandco.com is proud to offer shipping to APO addresses. The delivery time for APO shipping may vary.
Delivery schedule dates are estimated. Actual delivery dates may vary depending on shipping locations.

When your order ships, you will receive a confirmation email containing tracking information

You can also track your order by simply going to Order History under My Account. From there, click on any order number for its complete order details, including its tracking number. Clicking on the tracking number takes you directly to the shipping carrier’s website, where you can follow the progress of your shipment(s).

If you do not have a www.epiphanyandco.com account yet, set one up under My Account

If you do not wish to create an account, you can track your order by entering your order number, email address and billing ZIP code under Track Your Order.

Pending order verification and credit approval, orders placed with Economy ship within 1 to 3 days and orders placed with Fast Shipping will ship within 1 to 2 days. Orders placed with an expedited shipping method will ship within 1 day.

If you do not have an account, you can check your Order Status by entering your order number, email address, and billing zip code.

If your order is personalized, depending on the type of personalization, your order may take extra processing time.

Create Your Own Stitch It and Print It styles ship in 1-3 business days.

Create Your Own Knit It styles ship in 3 weeks.

Sometimes we offer free shipping promotions whereby the shipping rates will change.

Gift cards are shipped separately free of charge.

We do not ship to Canada or internationally. We only ship within the United States, to U.S. Territories, & APO/FPO addresses. You may be able to shop online by locating your country specific www.epiphanyandco.com site here. From this site, you have the option of shipping to over 20 different countries.

Applicable sales tax will be included on all orders based on shipping address. Sales tax amount is estimated until order has shipped and shipping confirmation has been sent. We do not charge sales tax on the purchase of Gift Certificates; however, items paid for with Gift Certificates will be taxed.

The state and local governments require that we charge tax for items shipped to any state where EPIPHANYANCO. has a physical presence (such as a warehouse, or contact center).

EPIPHANYANCO. is proud to offer reduced packaging, designed to minimize waste. By selecting this packaging, your order will arrive without:

• Plastic or paper inserts
• Hangers or garment bags
• EPIPHANYANCO. promotional materials
• Paper invoices, return forms, or labels

Please note, fragile or special items may have additional packaging to ensure quality.

To receive reduced packaging, select the check box “I would like to receive reduced packaging with this order” while on the Shipping page in the order checkout process.

We use different carriers to get customers their orders as quickly and efficiently as possible. Once your order has shipped, you will receive an email with the name of the carrier and any tracking information.

Orders sent by 2-Business Day or Next Day shipping methods are delivered Monday through Friday from 8 AM through 4:30 PM.

Orders placed with Saturday delivery will arrive Saturday if placed between 3:01 PM ET Thursday and 3 PM ET Friday. If an order is placed after these hours, it will be shipped via Next Day shipping, and will arrive on the next business day.

Please note: Orders greater than 30 units are not eligible for expedited shipping (2-Business Day, Next Day, or Saturday delivery).

Order processing times vary based on the shipping method. For information, click Shipping & Handling.

No. Selecting gift packaging or gift messaging removes the prices from the invoice.

On the bottom of each gift wrapped box is a small sticker that contains a number corresponding to each item on your packing invoice.

Contact Customer Assistance via phone, email, or chat, and we will be happy to assist you.

Shipping fees are applied for each address based on the method chosen. Meeting the threshold for an individual shipment will remove the fee from that portion of the order only. To avoid all shipping fees, the threshold must be met for each shipment.

We want you to be satisfied with your www.epiphanyandco.com purchases. If that’s not the case, we’ll gladly accept merchandise for return at no cost to you, provided it:

• Is in new condition
• Hasn’t been washed, worn, or altered
• Is accompanied by the original invoice
• Is returned according to the schedule below
• Is returned within 30 days

WATCHES

Watches must be in perfect condition, with all protective materials, tags and stickers attached. To return watches, please email www.epiphanyandco.com/orders. Enjoy free returns within 10 days of shipping date for watches and watch straps.

CANNOT RETURN

Personalized items, Gift Boxes and Home Lighting cannot be returned.

No. We will provide a postage-paid return label free of charge.
We also offer FREE online returns. Follow instructions below to start your online return now

Already have an account? Click Here
No Account registered? Click Here

All returns during this time will experience delays of up to 10 business days. Once your return has been processed, you will receive an email confirmation. We are not able to issue credit until your return package has been received and processed. We will credit your original form of payment unless otherwise specified.

PURCHASES WITH CREDIT CARDS

Any credit will be refunded to the original tender.

PURCHASES WITH GIFT CARDS

If any portion of your purchase was paid for by gift card, you will receive the full value of your return on a Epiphany & Co Virtual Gift Card.

PURCHASES WITH PAYPAL OR PAYPAL CREDIT

PayPal purchases will be reimbursed directly to your PayPal or PayPal Credit account.

Option 1: Use the postage-paid return label

• Complete the return form and include it with your return
• Affix the return label to your box
• Leave your package where you normally leave outgoing mail or take it to your local post office, UPS, or AMAZON drop box.

Please allow up to two weeks for us to receive and process your return. Return tracking information will be available up to three days after mailing. You will receive an email once your return is processed.

If you have lost or misplaced your return label, print a new one using your order number and billing zip code. If you need further assistance, please email us at www.epiphanyandco.com/orders.

Returning gifts is easy, since all gifts come with both a gift receipt and a postage-paid return label. Gift recipients who return an item will be issued a Virtual Gift Card from www.epiphanyandco.com/orders.

Personalized items cannot be returned.

We are not able to process exchanges. If you need a new size or color, you may place a new order online at www.epiphanyandco.com/orders.

To return the original item(s), simply complete your return form and send your return by U.S. Postal Service using the prepaid label, or you may send it through the carrier of your choice. Please allow up to 12 business days for your return to be received and processed.

Personalized items cannot be returned.

Click Here to initiate an online gift return. Enter your order number and zip code in the fields provided. If you don’t have your order number, please contact: www.epiphanyandco.com/orders.

Merchandise purchased at www.epiphanyandco.com can be returned to www.epiphanyandco.com/orders. You must have your invoice with you at the time of return. Returns must follow the guidelines in our return policy. Refunds will be made in the form of the original payment.

Returns cannot be made at department and specialty store locations. If your order was purchased online with PayPal® or PayPal Credit, you cannot return it in stores.

If www.epiphanyandco.com makes a price reduction on a product currently featured on our web store, you may request reimbursement for the price difference within 30 days from the ship date.

Please Contact Us at www.epiphanyandco.com/orders to request credit for a price difference or obtain further details.

We work hard to ensure the accuracy of pricing at www.epiphanyandco.com but despite our best efforts, pricing errors may occur. In the event that a product is listed at an incorrect price due to a typographical error, www.epiphanyandco.com shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged.

To create a gift receipt, click the “Add a Gift Message” option during the checkout process. The recipient will then receive a gift receipt suppressing all merchandise pricing information.

Additionally, if you are buying multiple items, the “Add a Gift Message” checkbox must be selected next to each product in the order to suppress all pricing on the receipt.

We’re unable to determine if and when we will receive additional inventory; however, to be added to the waitlist for a product, enter your email address on the product page in the field provided and “click add to waitlist.”

1. Enter your Promotional Code in Shopping Bag or Checkout.
2. Click “Apply.”

If your Promotional Code qualifies, your deduction will be displayed in the payment summary. To enter more than one promotional code, enter each code individually in the promotional code box and click “Apply.”

Please note that we reserve the right to cancel orders in the event that an unauthorized promotion code is used.

If you receive a promo code for use at www.epiphanyandco.com, you may redeem it in your shopping bag or on the payment page at checkout. Restrictions may apply. If you have any additional questions, please contact www.epiphanyandco.com/orders.

www.epiphanyandco.com accepts the following forms of payment:

Credit cards:

• Visa
• MasterCard
• American Express
• Discover

Other forms of payment:

• Online gift certificates
• EPIPHANYANCO. gift cards
• Credit Card gift cards*
• PayPal
• PayPal Credit

We do not accept:

• CODs
• Layaway
• Personal checks
• Money orders

*Credit Card gift cards can only be redeemed for orders less than or equal to the full amount on the gift card. Orders cannot be split between two forms of payment when using a Credit Card gift cards.

Important information about payment:

For your convenience, your credit card information can be stored in your www.epiphanyandco.com account. This is secure information and cannot be accessed by anyone other than the account holder. For more information, see our Privacy Notice. For added security, your billing address at www.epiphanyandco.com must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different.

An rization hold is placed on the card at the time of order placement, but your credit card will not be charged until your order ships. For orders that ship the same day as they are placed, the rization hold may appear as a second charge. This hold is released from the account within 3–5 business days depending on your bank’s specific policies. If you are using a debit or check card for payment, the funds will immediately be deducted from your account.

Credit Card ID Number/CCV:

This is a 3- or 4-digit number printed on your card required as an added safeguard for online purchases.

• American Express – 4 digits; far right on the front of your card.
• Visa or MasterCard – 3 digits; back of your card near the signature panel.

If your credit card does not show an ID Number, you are not required to enter one.

PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the RalphLauren.com website and choose your method of payment. Your funds are transferred immediately and securely.

PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.

For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone: Customer Service: 402-935-2050 (a US telephone number) 4 AM, PDT, to 10 PM, PDT, Monday through Friday 6 AM, PDT, to 8 PM, PDT, Saturday and Sunday.

Sign up for PayPal now.

See PayPal FAQs

See PayPal Credit FAQs

Once you place an order at www.epiphanyandco.com , there is a limited period of time before your order is fully processed that you will be able to cancel your order. If the cancel option is available, you will find a button next to your order on the order tracking page at the following link: www.epiphanyandco.com/orders.

By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, create and share wish lists, review your order history, and easily update billing and shipping information. Not only will shopping be easier, but your entire experience with us will become customized over time. Create an Account

Your security and privacy is important to us. For this reason, we use rigorous safeguards to protect the personal information of our customers. Our online Privacy Notice describes in detail the types of information we gather, how we use it, and how we protect it.

www.epiphanyandco.com does not sell or trade with third parties your personal information gathered online, such as email addresses, personal information collected as part of an online survey, or other specific details about you. We do not contribute to or participate in cooperative databases, which give other companies access to such personal information. For complete details about how we use and protect your personal information, please see our online Privacy Notice.

If you’ve forgotten your password, you can login at www.epiphanyandco.com and click on reset password. An email will be sent to you to reset your password.

Finding the Right Size

Please use the following guidelines along with a fabric tape measure to be certain you’re ordering the right size. When taking your measurements, wear little or no clothing.

• Waist – Measure around your natural waistline, keeping the tape comfortably loose.
• Hips – Stand with your heels together and measure around the fullest part of your hips.
• Chest – Wrap the tape around the fullest part of your chest or bust, including your shoulder blades, then drop your arms to your sides to measure.
• Neck – Measure around the middle of neck (at the Adam’s apple). Allow room for your index finger to fit between the tape and your neck for a comfortable fit.
• Inseam – With the appropriate shoes on, measure from your crotch to your desired pant length.

Size Charts

Because sizes across our brands vary, we offer size charts for all clothing to help you find the best fit. Click on the “Size Chart” link on any item’s product page for the most accurate/specific size information.

EPIPHANYANDCO.COM PRICING GUARANTEE

If www.epiphanyandco.com makes a price reduction on a product currently featured on our web store, you may request reimbursement for the price difference within 30 days from the ship date.